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Cancellation and Refunds

Last updated 30 September 2026

The short version. Cancel from the Billing page whenever you like. Cancelling stops the next renewal and you keep your plan until the period you have paid for ends. We do not refund part of a period, but we do refund a first payment made by mistake within 7 days if you have barely used the service, and we always return minutes when a job fails.

1. Cancelling your plan

  • Go to Billing and choose Cancel plan. It takes one click and needs no email to us.
  • Cancelling turns off the next renewal. Your plan stays active, with all its minutes, until the end of the period you have already paid for. The Billing page shows that date.
  • After that date the plan ends. Your account stays open and you can subscribe again at any time.
  • You can also delete your account entirely; see our Privacy Policy for what happens to your data.

2. When we refund

We refund in these cases:

  • Charged by mistake. A duplicate charge, a charge after you cancelled, or a charge you did not authorise. We refund in full.
  • First payment, within 7 days. If you subscribe for the first time and change your mind within 7 days, and you have used 30 minutes or less of your plan, we refund that payment in full. This applies once per customer.
  • The service was broken. If a fault on our side stopped you using the service for a long stretch of your billing period and we could not fix it, we refund a fair share of that period.

3. When we do not refund

  • Part-used periods after the 7-day window. Cancelling mid-period does not produce a refund.
  • Minutes you did not use. Minutes reset each period and do not carry over or convert to money.
  • Renewals you forgot to cancel, once the new period has started and you have used more than 30 minutes of it.
  • Accounts closed by us for breaking our Terms.
  • Dissatisfaction with AI output on its own. The service is a tool; results vary with the source video.

4. Minutes returned automatically

If a job fails — a broken file, a link we could not fetch, or an error on our side — KeyMo returns the minutes to your balance by itself, usually within a minute. You do not need to ask, and no money changes hands because minutes are part of your plan rather than a separate purchase.

5. How to ask for a refund

  1. Email [hello@yourdomain.com] from the address on your account.
  2. Tell us the date and amount of the payment, and what went wrong.
  3. We reply within 2 business days and tell you whether the refund is approved.

6. How long a refund takes

  • We start an approved refund within 2 business days.
  • The money reaches you within 5 to 7 business days for cards and UPI, and up to 10 business days for international cards, depending on your bank.
  • Refunds go back to the original payment method. We cannot send them anywhere else.

7. Payments and who processes them

Payments in India are processed by Razorpay. Payments outside India are processed by Dodo Payments, which acts as merchant of record, so your card statement may show their name. Refunds are made through whichever of them took the original payment.

8. Chargebacks

If something looks wrong, please email us before asking your bank to reverse a charge. We can usually sort it out faster. While a chargeback is open we may pause the account it relates to.

9. Contact

Refunds, billing questions and anything else: [hello@yourdomain.com].